Terms of ordering and privacy notice

Arctic 7 Cafe is a brand of Artrya Enterprises Private Limited ("Arctic 7", "we", "us"). Last updated 13 November 2026.

By placing an order through this website you agree to these terms. Please read them before you order.

1. Ordering

An order placed on this website is a request. It is accepted only when we confirm it to you on WhatsApp from +91 90686 36863.
We may decline or change an order if an item is unavailable, if we cannot reach you, or if the kitchen cannot fulfil it in time. We will tell you on WhatsApp.
Give your correct name and mobile number. Quote your order number when you or your rider collect.
Takeaway and online orders are taken from 1 pm to 11:45 pm, every day.
Dishes are prepared fresh. Please allow about 20 minutes, and longer at busy times. Ready times are estimates.

2. Handover and delivery

Arctic 7 does not deliver. You collect your order from the cafe yourself, or you book and pay a rider or delivery service of your choice (for example Rapido or Porter) to collect it for you. That rider acts for you, not for Arctic 7.

Our responsibility for the order ends when it is handed over at our premises to you, or to the person or rider who quotes your order number. From that moment the order is in your care.

After handover we are not responsible for delay, non-delivery, loss, theft, spillage, damage, tampering, a change in temperature, freshness or presentation, or for the conduct of any rider or delivery service.
We hand the order to whoever quotes the correct order number. Share your order number only with your rider.
Delivery fares, waiting charges and any other rider costs are yours to pay directly to the rider or service.
Food is meant to be eaten soon after collection. We recommend eating it within one hour, and we are not responsible for food eaten later or stored after it leaves the cafe.
Orders not collected within a reasonable time after we tell you they are ready may be discarded for food safety reasons, without refund.

Nothing in these terms removes any right you have under Indian consumer or food safety law that cannot be excluded, including in respect of food that was unsafe when it left our kitchen.

3. Prices and payment

Menu prices are in Indian rupees and exclude GST. GST at 5% is added on food and drink prices; packaging charges and any service charge carry no GST. Your order shows all of these before you send it. A service charge is optional and is added only if you choose it.
The total shown on the website is worked out on your device. The bill we confirm on WhatsApp is the amount payable.
Prices on this website apply to orders placed directly with us. Prices and offers on third-party apps are different and are set separately. Savings comparisons use our listed app prices on the date shown and exclude app offers and fees.
If you pay by UPI, check the payee name and amount in your payment app before you approve, and send us the payment screenshot on WhatsApp. We release the order once the payment shows in our account, and then send your bill to the email address and mobile number you gave.
UPI payments are processed by your bank and payment app. We never see or store your UPI PIN, card or bank details, and we are not responsible for failures or delays in a third-party payment service.

4. Cancellations and refunds

You may cancel free of charge until we start preparing your order. Message us on WhatsApp straight away.
Once preparation has started, the order cannot be cancelled or refunded, because the food is made for you.
If we cannot fulfil an order you have paid for, or an item is missing or wrong at handover, we will replace it or refund that amount to the original payment method, normally within 5 to 7 working days.
Please check your order at the counter, or ask your rider to, before it leaves. Tell us about any problem on WhatsApp on the same day, with a photo.

5. Food and allergens

Our kitchen and bakery handle milk, eggs, wheat and gluten, nuts, peanuts (including cold-pressed groundnut oil), soy, sesame and other allergens. We cannot guarantee that any dish is free from traces of them.
Tell us about any allergy or dietary need in the notes box and on WhatsApp before we confirm your order.
Photographs are for representation. Portions, plating and garnish may vary. Menu items and prices can change without notice.

6. CCTV notice

Our premises, including the counter where orders are handed over, are monitored and recorded by CCTV for safety, security and to verify that orders were handed over. Recordings may be used to resolve a dispute about an order and may be shared with the police or other authorities where the law requires. Recordings are kept for a limited period and then overwritten.

7. Privacy notice

What we collect

When you place an order we collect your name, mobile number, email address, the items you ordered, the amounts, how you will collect, any notes you add, your order number and the time. If you tick the offers box, we record that too.

Why we use it

To prepare, confirm and hand over your order, and to contact you about it.
To keep business, tax and accounting records.
To understand which dishes are popular and improve our menu and service. For this we look at orders in aggregate.
To send you offers on WhatsApp, only if you ticked the offers box. Reply STOP at any time and we will stop.

Where it goes

Your order is sent by you to our WhatsApp number, and a copy is saved in our order records, which are stored with Google and can be opened only by our authorised staff. This website can use Google Analytics to count visits and orders. We do not sell your personal data.

On your device

To save you retyping, this website remembers your cart, name and mobile number in your own browser. Clearing your browser data removes them.

How long we keep it

We keep order records for as long as we need them for the purposes above and to meet legal and tax requirements, and then delete them.

Your choices

You can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, or withdraw your consent to offers. Write to us using the contact details below and we will respond within a reasonable time.

8. Contact and complaints

Arctic 7 Cafe, Ground Floor, Patel Company Road, Ranganathapuram, Medavakkam, Chennai 600100.
Operated by Artrya Enterprises Private Limited, Plot 101, Vinayaga Nagar, Medavakkam, Chennai 600100. GSTIN 33AAYCA0506E1ZY. FSSAI Lic. No. 12425008000619.
WhatsApp or call +91 90686 36863. Email arctic7cafe@gmail.com.

These terms are governed by the laws of India, and the courts at Chennai have jurisdiction. We may update these terms; the version on this page on the day you order applies to that order.